Terms and Conditions
IMPORTANT INFORMATION, PLEASE READ CAREFULLY BEFORE PLACING AN ORDER. By placing an order with Diamond Bar Designs, you acknowledge that you agree to the terms and conditions outlined here.
All items are made to order. We appreciate your patience during the time it takes to produce your orders from receipt. Please see details below.
When you place your order, it goes through production (this is where the magic happens). The production process takes 0-6 business days for standard orders, and 0-12 business days for custom orders. After your order goes through production, it then is transferred to our shipping department where your shipping selection is applied to your order.
All orders will make it through production within 0-12 business days. After production, it will then go to shipping which can take 2-10 business days depending on the shipping service.
Please keep in mind that custom orders do take longer in production than standard orders.
Once a package is shipped we will try to answer any tracking questions, however some questions may be more suited for the postal carrier in which case we will direct you to them. If your order has been fulfilled and is tracking as delivered, but you don't have your order please contact the shipping carrier to inquire, as they may be holding on to it after a failed delivery attempt. You can call USPS at 1 (800) 275-8777.
Please make sure to include your complete address and do not use any abbreviations. We need your full address to ensure delivery including full name, building name (if applicable), house/apartment number, street name, town/city, state, and zip. Please make sure all addresses are in the correct format for your local postal services as they use machinery that reads zips and addresses on labels for sorting. Any incorrect address information can cause parcels to be lost in transit.
If you provided an incorrect address at checkout and we shipped your package, unfortunately there is nothing we can do unless the parcel is returned to us. If the parcel is returned to us, we will contact you once we receive it. Any parcels returned to us as a result of incorrect address information or being uncollected at the post office will be subject to a further shipping fee prior to being reshipped.
Please carefully review your order confirmation email to ensure you provided us with the correct address, as the address entered at checkout is the address we will ship to. If you need to contact us about an address change we are happy to change the address in our system. If we are unable to change the address prior to the order shipping or if the order is too far in production your order may be delivered to the original address.
Wood items, custom orders, and other hand made items can not be returned at this time due to the fragile nature of the product.
Effective Oct. 17, 2019 we offer store credit or exchange within 10 days from the date your package is delivered for any unworn/unwashed items. Once contacted, you must email us the tracking number within 72 hours of us verifying your return. We do not offer refunds. Original shipping costs are not refunded. For hygenic purposes, all jewelry sales final. Buyer pays return shipping and product must be in original condition, and must be received on our end BEFORE store credit is given. Any items returned after the 10 days will be shipped back at buyers expense OR a 20% restocking fee may be in effect, depending on availability of item(s) returned. For returns, contact us at firstname.lastname@example.org and include your order number. Your happiness is our number one priority, so if you have questions/concerns- PLEASE CONTACT US!
Orders must be canceled within 24 hours to receive a refund to the original method of payment. After 24 hours, canceled orders will be issued at our discretion as in-store credit only if the order hasn't yet gone to production. Once your order has gone to production, it can no longer be canceled. No refunds will be issued after 24 hours.
Refunds & Exchanges Policy:
Exchanges, refunds and credits will not be given after 15 days of receiving a product.
All sales final on Clearance and Last Chance. No returns, refunds, exchanges or additional credit can be issued for these items.
We are unable to apply current promotions to backdated orders.
In the event that your product arrives damaged, we will do everything we can to resolve the situation for you.
Please keep in mind that most of our items are and made to order. No two items will be exactly alike. We try to match the product picture as closely as we can.
Items that are made with/or contain wood are made with natural wood items. Wood naturally has knots and imperfections, this is what makes each product unique. Refunds will not be issued for wood items that have natural imperfections or knots.
Sale Refunds, Discount Codes & Placing Orders:
Businesses are complicated. Often times, sales are run for a limited time for a number of different reasons. If you purchase an item at full price and the item goes on sale we cannot offer a refund or a credit for the difference. Once an order is placed it is final and we typically cannot substitute products or add missing/forgotten items to the same order. You can email to request changes within 24 hours but we cannot guarantee that we will be able to accommodate your request (depending on how far the order has made it through our production process). You must place a new order for your forgotten items and/or order changes.
If you forget to use a discount code, we cannot refund the difference, but we are happy to send you a gift card for the difference (request must be made within 24 hours of purchase). Multiple discount codes cannot be applied to the same order.
We reserve the right to change our products, pricing, sales, promotions and discount codes at any time.