FAQ's

Here you can find answers to some frequently asked questions. Can't find your answer? Send us an email! 

info@diamondbardesigns.com

Q - When will I receive my order?

A - PROCESSING TIME + SHIPPING TIME = DELIVERY TIME

When you place your order, it goes through production (this is where the magic happens).  The production process takes 0-6  business days for standard orders, and 0-12 business days for custom orders.  AFTER your order goes through production, it then is transferred to our shipping department where your shipping selection is applied to your order.  

All orders will make it through production within 0-12 business days.  After production, it will then go to shipping which can take 2-10 business days depending on the shipping service.  

Please keep in mind that custom orders do take longer in production than standard orders. 

 

Q - Do you take custom orders? 

A - Yes! We love custom orders. Just send an email to our customer service team. info@diamondbardesigns.com 

 

Q - What is the best way to contact you? 

A - The best way to contact you is via email (info@diamondbardesigns.com) or through Facebook messenger (Diamond Bar Designs). We do have a phone number as well. However, we believe that hard work produces results. We are a family owned company and we work around the clock to ensure your order is shipped as soon as possible. By limiting our customer interaction to email and Facebook messenger, we are able to take a more organized approach to addressing customer concerns.  In return, we promise that we will answer all questions and inquiries within 48 hours.  

Phone Number - 435-494-1512